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EVERYTHING, ANSWERED STRAIGHT

Questions

First time in a dispensary, or just want to know how pickup works? Start here. Anything we missed, call the dispensary — a real person answers.

01

Ordering & pickup

How online orders work, how fast they are, and what happens when you get here.

Can I order online and pick it up in the dispensary?
Yes, and it is how most of our customers shop. Pick what you want off the live menu, fill the cart and send the order through. We set it aside at the counter under your name. Nothing is charged online — you settle up when you collect.
How fast will my order actually be ready?
During open hours most online orders are bagged inside roughly thirty minutes, and you get a text the moment yours is ready. No order? Walk in and a budtender will put one together with you at the counter.
Do I have to order ahead?
Not in the least. Walk-ins are welcome any time, no appointment and no queue to jump. Ordering first simply saves you standing around when you already know what you want.
How long do you hold an order?
Until closing on the day you place it. If your plans shift, ring us and we will either keep it back a further day or scrap the order outright — neither costs you anything.
Is the menu you show online the real inventory?
It is. The listing reads straight from our point-of-sale, so what you see is what sits in the case. Busy items can still go between your order and your arrival; when that happens we call you before swapping anything.
Can I change my order after submitting it?
Give us a call. If it is not bagged yet we will change it there and then. If it is, we will sort it out when you reach the counter.
02

Before you come in

ID, age, payment, and what to expect walking through the door.

How old do I have to be?
Twenty-one, with no exceptions — no medical route, and no coming in for a look round. Everyone who steps onto the sales floor is 21 or over and gets carded.
What ID do you accept?
An unexpired, government-issued photo ID: a state driver’s license or state ID card, a U.S. or foreign passport, a tribal ID, or a military ID. Pictures of your ID, screenshots and phone-wallet versions will not do — we need the physical card.
Do you take cards?
Cash only. Federal banking rules still shut cannabis retail out of card processing, so we keep ATMs on site rather than send you hunting for one.
Do I need a medical card?
No. Under Minnesota’s adult-use rules any adult of 21 or over with valid ID can shop here — no card, no registration, no trip to a doctor.
I’ve never bought cannabis before. Is that weird here?
That describes a good share of the people we serve. Tell a budtender what you are hoping for — rest, a quiet evening, something sociable — and how much you have used before. They will point you at a low dose and talk you through taking it. No jargon, nothing pushed.
Can I bring my kid or my dog?
Nobody under 21 may come onto the sales floor, babies included. Certified service animals are fine; pets are not.
03

Products & testing

What’s on the shelf, how it’s tested, and how to pick.

What do you carry?
Flower from a gram up to an ounce, pre-rolls plain and infused, gummies and chocolate, vape carts and all-in-ones, concentrates and live rosin, tinctures — plus the kit that goes with all of it: grinders, papers, batteries and storage.
Is everything lab tested?
Yes. Before anything reaches the shelf, a Minnesota-licensed lab checks it for cannabinoid potency, pesticides, heavy metals, residual solvents and microbial contamination. Point at any product, ask for its results, and we will bring them up.
How do I know how much to take?
If you are eating it, begin at 2.5–5mg THC and give it two full hours before taking more — rushing that is the mistake we most often help people avoid. Anything inhaled arrives within minutes, so you can judge it as you go.
What’s the difference between all the categories?
Broadly: flower and vapes arrive fast and taper off within a couple of hours; edibles need 30–120 minutes and stay with you far longer; tinctures sit between the two. The particular cultivar and your own tolerance matter more than any label, which is why we would sooner talk it over than hand you a chart.
How often does the menu turn over?
All the time. Fresh drops arrive weekly and the quick sellers are gone within days, so when something suits you it is worth picking it up again rather than waiting.
Can I return something?
State rules rule out returns and exchanges on cannabis unless the product is faulty — bring it in with the receipt and we will put it right. Accessories can come back unopened within 30 days.
04

Minnesota rules

The legal side, in plain language.

How much can I buy at once?
Minnesota caps a single transaction at 2 ounces of flower, 8 grams of concentrate and 800mg of THC in edible form. The register applies the limits, so you do not have to keep count.
Can I use it in my car right outside?
No. Consumption is not allowed on our property, or anywhere you would be in public view. Take it home, or somewhere private where it is permitted.
Can I drive with it in the car?
Inside Minnesota, yes — keep it sealed and out of reach, much as open-container rules work. Never drive impaired, and remember that carrying it over any state line is a federal offense, Iowa and South Dakota included.
I’m visiting from Iowa. Can I buy here?
Yes. Where you live makes no difference — 21 or over with valid ID is the whole requirement, and plenty of our customers come in from around southeastern Minnesota and along I-90. What you must not do is take it into a state where cannabis is still illegal: Iowa, North Dakota, South Dakota and Wisconsin.
Do you deliver?
Not for now. Minnesota is still putting its delivery framework together, and we will take it up the day a dispensary like ours is allowed to. Until then it is pickup and walk-ins.
Are you actually licensed?
Yes. Rochester Canna holds an adult-use cannabis retail license from Minnesota’s Office of Cannabis Management, and that license is posted in the dispensary.
05

Loyalty+ & the dispensary

The rewards program, hours, and finding us.

What does Loyalty+ actually get me?
Deals reach you by text before they go public, and you hear first when new stock lands. It is free, takes about twenty seconds, and you can join here or at the counter.
Will you text me constantly?
No — a couple of messages a month at most, each with a way out. Reply STOP and it stops immediately.
Where exactly are you?
221 28th St SE #400, over on the southeast side of Rochester.
When are you open?
Every day, 10:00am until 8:00pm, holidays included.
Do you have deals running?
Normally one or two at a time, and they are always listed here — hit the menu button at the top and choose Deals to see what is on and when it ends. Loyalty+ members get word first.
Still wondering
something?
Call during open hours and a budtender picks up — no phone tree, no hold music.